CUSTOMER EXPERIENCE

As you’d expect, the MageLMS system offers an unsurpassed customer browsing and purchasing experience.

Catalog Browsing

  • Layered / faceted navigation for filtering of products in categories and search results
  • Filter products by price and display a range of prices based on even increments or by a similar number of products within each range
  • Static block tool to create category landing pages
  • Product comparisons with history
  • Configurable search with auto-suggested terms
  • Breadcrumbs
  • Ability to assign designs within category and product level (unique design per product/category)
  • Recently viewed products
  • Popular search terms cloud
  • Product listing in grid or list format

Product Browsing

  • Multiple images per product
  • Product image zoom-in capability
  • Related products and upsell
  • Stock availability
  • Multi-tier pricing upsell
  • Product option selection
  • Grouped products view
  • Add to wish list
  • Send to a friend with email
  • Share on Facebook

Checkout, Payment and Shipping

  • One-page checkout
  • Guest checkout and checkout with account to use address book
  • Shipping to multiple addresses in one order
  • Option for account creation at beginning of checkout
  • SSL security support for orders on both front-end and back-end
  • Saved shopping cart
  • Accept gift messages per order and per item
  • Shopping cart with tax and shipping estimates
  • Saved credit card method for offline payments
  • Configurable to authorize and charge, or authorize only and charge on creation of invoices
  • Integration with multiple PayPal gateways
  • Integration with Authorize.net
  • Accept checks/money orders
  • Accept purchase orders
  • Additional payment extensions available through Magento Connect
  • Offer Bill Me Later as a payment option
  • Shipping integration with label printing - view, edit, print labels for all major carriers
  • Integrated for real-time shipping rates from: UPS, UPS XML (account rates), FedEx (account rates), USPS and DHL
  • Ability to specify allowed destination countries per method
  • Flat rate shipping per order or item
  • Free shipping
  • Table rates for weight, sub-total, destination and number of items
  • On-site order tracking from customer accounts

Order Management

  • View, edit, create and fulfill orders from the admin panel.
  • Create one or multiple invoices, shipments and credit memos per order to allow for split fulfilment.
  • Print invoices, packing slips and shipping labels.
  • Call center (phone) order creation - provides transparent control for administrators and front-end enhancements for customers during the shopping process. Changing product configurations, for all types of products, can be done by the call center sale representative on the admin side as well as by the customer throughout the shopping process. Custom product choices and configurations can be changed directly during order creation, in the wish list and the shopping cart.
  • Includes the ability to create new customers, or select existing customers and view their shopping cart, wish list, last ordered items, and compared products lists, as well as select addresses, give discounts and assign custom prices.
  • Assisted Shopping - customer service representatives and other admin users are able to manage products and coupons in customers’ shopping carts and wish lists through the administrator panel.
  • Customized Order Status - tracking an order is easier than ever with customizable order statuses easily assigned to order states. A predefined list of order states (ex. new, processing, payment review, complete) represents the order processing workflow. An order status is assigned as a sub-category of the order state (ex. cancelled, complete, decline).
  • Create re-orders for customers from the administration panel.
  • Email notifications of orders.
  • RSS feed of new orders.

Customer Accounts

  • Account dashboard
  • Address book with unlimited addresses
  • Wish list with ability to add comments
  • Order status and history
  • Re-orders from account
  • Recently ordered items
  • Default billing and shipping addresses
  • Email or send RSS feed of wish list
  • Newsletter subscription management
  • Product reviews submitted
  • Product tags submitted
  • Downloadable/digital products

Customer Service

  • Contact Us form
  • Create and edit orders from the admin panel
  • Feature-rich customer accounts
  • Order history with status updates
  • Order tracking from account
  • Password reset email from front-end and admin panel
  • Order and account update emails
  • Customizable transactional emails